![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Well, SixApart finally posted a clarification in the ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
lj_biz.
My response to their question: How can we do better?
Hire a PR professional! Putting up this![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
theljstaff account was good first step, but frankly, your customer relations have been a disaster since the fight over banning default icons showing breastfeeding. You need a professional to mediate between the decision makers and the customers, badly.
Publish the guidelines for the LJ Abuse Team, have a transparent appeals process, and abide by the rules you've set yourself. Half the people on my f-list are pissed because SixApart's inconsistency and incoherency, not to mention the insult of telling artists that their works have "no artistic merit".
Fireburr86, or at least require him to apologize and then keep him away from customer relations *forever*. At any well-run company, he'd have been canned immediately for insulting the customers like that.
And don't letanildash post 'fuck yous' to the customer base! That's entirely unprofessional behavior from a VP!
Mostly, I've just been appalled by the behavior of the LJ staff and worried about how badly they've treated people who just want coherent answers.
lj_biz.My response to their question: How can we do better?
Hire a PR professional! Putting up this
theljstaff account was good first step, but frankly, your customer relations have been a disaster since the fight over banning default icons showing breastfeeding. You need a professional to mediate between the decision makers and the customers, badly.Publish the guidelines for the LJ Abuse Team, have a transparent appeals process, and abide by the rules you've set yourself. Half the people on my f-list are pissed because SixApart's inconsistency and incoherency, not to mention the insult of telling artists that their works have "no artistic merit".
Fire
burr86, or at least require him to apologize and then keep him away from customer relations *forever*. At any well-run company, he'd have been canned immediately for insulting the customers like that.And don't let
anildash post 'fuck yous' to the customer base! That's entirely unprofessional behavior from a VP! Mostly, I've just been appalled by the behavior of the LJ staff and worried about how badly they've treated people who just want coherent answers.